Avectra draws on more than 14 years experience in the member-based market to deliver forward thinking software and services. Providing exceptional customer service is the foundation of our operation. You will see validation of our passion for providing unparalleled customer service from our numerous satisfied customers all throughout our Web site.

Avectra’s Core Values

The entire team at Avectra is driven by three core values – the customer always comes first, innovation supports the customer’s mission and members, and customers have a vast array of needs that require an extensive ecosystem to support them.

<u>Customers Come First</u>

Avectra puts its customers first. The pervasive theme at Avectra is to do “whatever it takes” to ensure client satisfaction. Avectra strives to build lasting partnerships with every client and to become one of their trusted advisors. Committing to timelines, committing to budgets, delivering a quality solution – these are the tenants that build a solid long term relationship. Avectra is dedicated to working very hard to build this trust.

Avectra is able to meet the high expectation of our customers by aligning the entire organization to support the goal of great customer service and high customer satisfaction. The compensation of Avectra staff is directly tied to regular surveys conducted during system design, implementation, go-live and post support. The employee of the month honor is also awarded to the staff member who most distinguishes himself or herself in the eyes of the customers.

<u>Innovation is Encouraged and Rewarded</u>

It is very difficult to provide great customer service without an innovative and stable product. The Research and Development (R&D) Department at Avectra has a passionate commitment to innovation and quality. Avectra works in conjunction with the Avectra Users’ Group (customer user group) to design new user interfaces and plan out the product roadmaps.

<u>A Strong Ecosystem is Good for the Customer and Avectra</u>

Avectra is pleased to have a valuable community of users that volunteer their time to support the long-term success of Avectra customers and Avectra. The purpose of the Avectra Users Group (AUG) is to share solutions, pool resources and information, and provide a unifying voice. The AUG supports the long-term success of Avectra’s products by providing feedback to Avectra from product testing, making new feature requests, and giving general product and service improvement suggestions.

Each year, Avectra and our customers come together at the Avectra Users and Developers Conference (AUDC). It is at AUDC where idea exchange, education and networking happen. It is the premier event that Avectra and our customers look forward to each year.

Avectra also works very closely with a community of partners offering an array of applications and services. This program is called PartnerNET. Avectra has built an extensive application programming interface (API) so that partners can easily connect third party applications to netFORUM Enterprise or netFORUM Pro through XML. Customers appreciate the diversity of products and services offered by Avectra and its partners. Our customers enjoy the security of knowing that they will have access to valuable new technology, even if that technology it is not developed by Avectra itself.

It is Avectra’s goal to continue to build solutions that are customer driven and customer focused.

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“Customers Come First” is a core value at Avectra. The entire organization is aligned to support and service our customers with two goals in mind: great customer service and high customer satisfaction. The pervasive theme at Avectra is to do “whatever it takes” to ensure these goals are met. Avectra formally and routinely surveys its customers for feedback. The customer facing professionals at Avectra are graded by customers on their performance. Feedback and grades are shared with Avectra senior management to ensure the professionals at Avectra are working in the best environment possible for putting customers first.